General terms and conditions
Thank you for visiting Blickers, a website of THE BLICKERS, SL (the "Site"). Blickers is a leading online shop and information source for sunglasses, frames and related products. The Site is designed by us, THE BLICKERS, SL, a limited liability company incorporated under and governed by the laws of Spain and the European Union, to provide a convenient, private and informative shopping experience for consumers to purchase eyewear and related products 24 hours a day, 7 days a week. In order to provide each visitor to the site with a safe and enjoyable visit, we have established the following general terms and conditions, in order to create a mutual understanding between buyer and seller.
1. General Information
THE BLICKERS, SL: In compliance with Article 10 of Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce. Below is the identification of the owner of this website: B-55592497. Address: Av. Sant Jordi 17.43201 Reus (Tarragona, Spain). Registered in the Registry of Tarragona, Volume 2729, Folio 205, Page T-45072, 1st Inscription.
2. Validity of general conditions
2.1. Please read these Terms carefully and make sure you understand them before ordering any items from us. By placing an order you confirm that you agree to the terms and conditions and therefore declare:
• You understand the terms and conditions set forth herein.
• You are of legal age, over eighteen years old or, have sufficient legal capacity to contract these services.
2.2. All our offers, products and services are based exclusively on the following General Terms and Conditions, even when accessed from outside of Spain. Terms and conditions of the customer that contradict or differ from these conditions are not valid.
2.3. Blickers reserves the right to modify these Terms of Service at any time. If any changes are made to these Terms, they will be posted on the Platform and the date of posting will be indicated in order to distinguish between the most recent Terms and the oldest Terms. In any event, you will be notified electronically of such an update prior to its publication on the Platform.
3.1. We guarantee that all our products are 100% authentic. As an Official Distributor of the world's leading eyewear designers, Blickers can guarantee the authenticity of the glasses, all of which are backed by a 24-month warranty.
3.2. Our frames are purchased from the following suppliers. These are the same suppliers that every optician, website, department store and any other authorised retailer must use to purchase authentic products. Each of these companies produces the brands listed under licence, before shipping these products to us, department stores, independent opticians and all other retailers in the optical trade.
- Headquarters: Agordo, Italy
- Supplies us with: Ray Ban, Oakley, Prada, Miu Miu...
- Headquarters: Padua, Italy
- Supplies us with:Hugo Boss, Carrera, Polaroid...
- Headquarters: Longarone, Italy
- Supplies us with: Tom Ford, Guess, Gant...
- Kering Group
- Headquarters: Paris, France
- Supplies us with: Gucci, Puma, McQ...
- Etnia Barcelona
- Headquarters: Barcelona, Spain
- Supplies us with: Etnia Barcelona
- DeRigo Vision
- Headquarters: Longarone, Italy
- Supplies us with: Police, Carolina Herrera, Tous...
- Headquarters: Melville, NY
- Supplies us with: Nike, Lacoste, Dragon...
For more information about counterfeits and how to avoid buying fakes visit http://www.iacc.org.
4.1. The prices shall be those established on the Platform at any given time.
4.2. The price of an item may include taxes, where applicable.
4.3. Your customs department, where applicable, may require you to pay these taxes when importing the item into your country.
4.4. The price of an item does not include shipping and return costs. Where applicable, details of our delivery charges will be provided to you during the ordering process.
4.5. Payments shall be made in EUR, GBP, USD or CHF. For all other currencies, payments shall be made in EUR. The exchange rate of your payment will be applied by your bank and/or credit and/or debit card provider.
5.1. We accept several different payment methods. You can find a complete list of accepted payment methods on the Payment and Security page.
5.2. We do not process your order until we have received your payment in full. Consequently, orders paid by bank transfer may take several additional days to be confirmed and the product purchased may not be in stock at the time of the order confirmation. Please take this into consideration when choosing your preferred payment method.
5.3. All credit/debit cardholders are subject to validation and authorisation checks by the card issuer.
5.4. We may request a change of payment method in cases where the method selected by the user could not be applied.
6. Placing an order
6.1. Our shopping page will guide you through the steps you need to take, to place an order with us. To place an order you will first need to register as a user on our platform.
6.2. Our ordering process allows you to check and rectify any errors before carrying out your order. Please take the time to check the details of your order on each page of the ordering process and always before payment.
6.3. Once you have placed your order, you will receive an e-mail from us, confirming your order. Please check your spam folder if you do not receive the order confirmation e-mail within 5 minutes.
6.4. Please note that items are subject to availability. As there is a time difference between the time an order is placed and the time it is processed, the stock situation of a particular item may change. If an item is not available at the time your order is processed, we will notify you as soon as possible and you can choose to wait a few more days or cancel the order and receive a full refund.
6.5. Once the order has been placed, you authorise the invoice to be sent to you in electronic format. You may request that the invoice be sent to you on paper using the contact form that you can find here. To do so, you must provide your contact details and the number of the order placed.
7. Modification and cancellation of order
7.1. The delivery address and contact information can be changed, as long as the order is not in the logistical process of shipment.
7.2.. The graduation values cannot be changed after manufacture.
8. Right of withdrawal, returns and refunds
8.1. You have the right to withdraw from this contract within 30 calendar days without giving any reason. The withdrawal period shall expire 30 calendar days after the day on which you, or a third party other than the courier and indicated by you, acquires material possession of the goods. To exercise the right of withdrawal it is sufficient for you to send your request via your customer area before the return period has expired, or by filling in the withdrawal form which can be found here, although its use is not obligatory. To exercise the right of withdrawal through your customer area, you only need to access your customer area and request a refund, filling in all the information requested. To comply with the withdrawal period, it is sufficient that the communication concerning your exercise of this right is sent before the expiry of the withdrawal period, referencing the order number or your contact details, so that we can process your return as soon as possible. Refused deliveries or cancelled orders that have already been dispatched shall be considered as a withdrawal from the contract. For withdrawal conditions in the European Union, please see conditions here. Orders that include prescription or personalised lenses are not covered by this rule, as they are considered a personalised item and therefore cannot be returned or refunded.
8.2. Once the return request has been made by any means, you will receive an email from us providing you with a return identification number and the return address. Your request will then be completed and you can proceed to return the goods by following the instructions you received by email.
8.3. Returns of products with a manufacturing defect shall be at the expense of Blickers, all other returns shall be at the expense of the customer. Please note that you will be responsible for paying the shipping costs for the return of the item at your own will. The country of return is Spain with the exception of orders from Germany, where the country of return is Germany.
8.4. We value our international customers and will go to great lengths to ensure that you are satisfied with your order regardless of where you are located. However, please note that if you are returning an item from outside the European Union you must ensure that all costs and charges are prepaid. Blickers is not responsible for any taxes, duties or other customs fees when the product is returned.
8.5. In order to respect the return period it is sufficient that you submit your request via your customer area before the return period has expired. After 30 days, the option to request a refund will not appear as such on your customer account page.
8.6 Orders will only be refunded once we have received them back and have checked that they are eligible for a full refund. We recommend that you use a courier that provides you with a tracking code, so that you can monitor your return. We are not responsible for returned packages that are lost or have not been correctly sent to us and lack proof of postage.
8.7. Once the returned item is received we will notify you and the refund procedure can take up to 14 days. Please allow 14 days before contacting us regarding your refund as we will not be able to provide you with any further information. We will send you an email once your order has been refunded. Please note that the refund will be made using the same payment method used when placing the order.
8.8. We will refund you the full amount you have paid including any discounts or promotions applied at the time of purchase.
8.9. According to EU regulations and Trade Rules, personalised goods are not subject to the right of withdrawal, i.e. it does not apply to prescription glasses and other personalised products. Once an order has been placed it cannot be cancelled and cannot be returned or refunded, provided that there is no defect which can be attributed to Blickers.
8.10. In case of delivery of contact lenses and hygiene products the customer loses the right of return when unsealing the product.
9. Entry into force and expiry of the contract
9.1. Once you have ordered any of our products, you legally submit to these terms and conditions and have made an offer to purchase the goods ordered.
9.2. This contract comes into force as soon as you place your order.
10. Transport and delivery
10.1. Depending on availability, all goods are dispatched as soon as possible, always in accordance with the delivery dates indicated when the order was placed.
10.2. If the item ordered is in the process of being manufactured we will ensure that it will be dispatched as soon as possible, depending on the manufacturing lead times of our suppliers. Each delivery is accepted subject to us being supplied in a timely manner.
10.3. If we are able to determine that delivery of the goods may be delayed for an inestimable period of time we will inform you of this fact and refund any payment you have made.
10.4. Deliveries shall be made from Monday to Friday, excluding public holidays in each delivery region.
10.5. We will use our best efforts to deliver your order within the estimated timeframe. However, delays are sometimes unavoidable due to unforeseeable factors or events beyond our control (e.g. material shortages, travel or transport disruptions, import delays, technical or computer failures or higher than expected demand). Please note that the delivery of your order may take longer during periods of special offers or other busy periods, in any case, you will be informed of any delay in delivery.
10.6. We have the right to make partial deliveries at our expense of orders comprising multiple items for any item ordered for which we are out of stock, so long as this is considered reasonable for the purchaser.
10.7. You may be offered different delivery options for items throughout the ordering process. The options available to you will vary depending on where you place your order from.
10.8. Shipping costs will be added to the prices of the items you are purchasing.
10.9. The amount of the shipping cost will depend on the shipping option you have chosen.
10.10. Please note that in addition to the prices of the Goods and the delivery charges that we will apply to your order, you may be required by your country of residence to pay import duties and taxes. Please contact your local customs office for more information on applicable taxes and duties before placing your order. We are not responsible for the payment of such duties and taxes and in the event that you refuse to pay such duties and taxes and the order is returned to us, we will require you to pay all customs costs incurred by us in doing so.
10.11. You must provide us with complete and accurate delivery address information. For the avoidance of doubt, this includes not only the address to which your order is addressed but also the name of the recipient. We will not be liable for delivery of your order to the wrong address or to the wrong person as a result of you providing us with incomplete or inaccurate information.
10.12. If an order cannot be shipped because of missing contact or delivery information, such as incomplete address, wrong country, incorrect contact information, we will try to contact you. If we are unable to obtain a response from you and we are unable to ship the order, this will be deemed to be a withdrawal and you will be liable for any costs incurred as a result of such refusal or cancellation.
11.1. Invoices shall be issued when the order is paid and confirmed.
11.2. The invoice will be provided to you by e-mail when the order is shipped.
11.3. You will also be able to download the invoice from your customer account page.
11.4. The information on the invoice may not be altered after the order has been placed. Additional information cannot be added after the order has been placed. Please make sure that you enter all the necessary information before placing the order.
12.1. The warranty period begins on the date of delivery and lasts for two years. In order to be able to make a warranty claim within this two-year period, you only need to keep proof of purchase with us. An official brand warranty is not required. Any of the following is sufficient: Blickers order number, order confirmation email, Blickers invoice or the email address you used to place the order.
12.2. If the delivered goods are defective or their warranted characteristics are deficient or defects develop during the warranty period due to improper manufacture, we will repair the goods in question or provide a replacement. We are authorised to carry out multiple repairs.
12.3. All claims must be made in writing and any defects must be reported to us without delay as soon as they become apparent, otherwise you may lose your right to the guarantee.
12.4. If you believe that an item you have purchased from us shows signs of a defect, please notify us by email to firstname.lastname@example.org. This email must include photos or videos where the defect is clearly visible. Our opticians will carefully analyse the defect and give you an answer as to whether it is a manufacturing defect.
12.5. If the item is found to be faulty we will bear the shipping costs to return the item to the manufacturer and to send you a new item. Please note that this only applies to orders within the European Union. For items purchased from outside the European Union you will need to send the item to us free of customs and import duties.
12.6. Once we have received the returned goods, we will repair them or request a replacement. As a general rule, and in accordance with EU rules, you may only request a partial or full refund when it is not possible to repair or replace the goods.
12.7. If the defect is not considered a manufacturing defect, we will bring it to your attention before you send the item in order to avoid you spending time and money on warranty claims.
12.8. Although we will handle any warranty procedure as quickly as possible, warranty claims may take weeks to be resolved as they depend on the manufacturer's timing.
13. Prescription lenses
When ordering prescription glasses, please pay special attention to the following information, as we only ship prescription glasses under the following conditions:
13.1. By placing an order through our website, you warrant that the information you have entered to purchase the lenses is correct, true and matches the prescription you have received from your optician or ophthalmologist exactly.
13.2. You hereby represent and warrant that the prescription you submit as part of your order is valid at the date of placing your order and is less than one year old. You further represent and warrant that you will renew your prescription in accordance with the instructions of your optician.
13.3. When choosing your lenses you will be able to customise your prescription, the quality of the lens, what treatments you would like to add, what thickness reduction you would like and what colour tints you would like.
13.4. Please note that spectacle and contact lens prescriptions may differ from one to another, so you should make sure that you are ordering with the correct parameters indicated in your prescription for the type of product you wish to purchase.
13.5. The lenses sold by Blickers come from leading brands such as Hoya and Essilor. The brand of the lenses cannot be chosen by the customer, as this will be defined by our opticians, taking into consideration the prescription and the options chosen regarding quality level, added treatments, thickness reduction and colour tints.
13.6. If you order spectacles, we will also require your pupillary distance, or PD, in order to process your order. When your optician instructs you to wear glasses, they should provide you with a copy of your prescription specifying your PD. In the event that PD is not included in your order you can ask your optician to take a measurement. In the event that you use an average PD, which is automatically entered on our site if the values are not entered manually, you agree that you waive all rights to any claim against us in the event that the lenses ordered are not suitable for you as a result of the above.
13.7. Production times for prescription lenses vary in working days depending on the complexity of the prescription and the type of lens required. Once your lenses have been manufactured and inserted into the frame they will be shipped to you using the means of transport you have selected. We will try to predict as accurately as possible the manufacturing and delivery time but some lenses in particular have to be manufactured on demand and may take several extra days to be ready for dispatch. The time required to process orders containing higher prescriptions may also take longer as they are manufactured one at a time.
13.8. When you receive your new glasses, please allow a few days to get used to the new lenses. Your eyes may need to get used to the new lenses, especially if your prescription has changed since your last pair of glasses. Please visit your optician if your eyes do not adjust to the new lenses.
13.9. There are several different ways of calculating and reflecting the same prescription so you should not be concerned if you see your prescription written differently anywhere on the information provided with your new glasses. However, if you feel that the prescription lenses you have received are not correct, please contact us at email@example.com and we will check it for you. If our team confirms that there was an error on our part, we will offer you an immediate solution.
13.10. Prescription glasses or glasses with personalised lenses are not returnable, as they are considered personalised products. We will not refund any orders for prescription or personalised glasses unless we have expressly agreed to do so in writing.
13.11. For US customers only: as prescriptions are entered manually, we are legally obliged to verify your prescription with your optician. This is to ensure that we provide you with the correct prescription lenses and contact lenses in your order. In accordance with the U.S. Consumer Contact Lens Fairness Act, if the seller does not receive a confirmation response from your optician within 8 business hours, the seller may sell the contact lenses and/or prescription lenses to the customer.
14. No professional advice
14.1 Any information provided through this site or by any of our employees or agents, whether by telephone, e-mail, letter, fax or any other means of communication, is provided for information or general guidance only and does not constitute medical or other professional advice.
14.2. Any health information provided through this site is not a substitute for medical advice and it is important that you do not make medical decisions without prior consultation with your personal physician or other health care professional.
15. Requirements for Impact Resistant Lenses
15.1. All eyeglass and sunglass lenses sold by Blickers comply with the impact resistant lens standard, 21 CFR 801.410. The manufacturers we work with have conducted ball drop tests as described in 801.410(d)(2) or use an equal or superior test system.
16. Specific information relating to the purchase of contact lenses
When placing your order, please pay special attention to the following information, as we only ship contact lenses under the following conditions:
16.1 The specification of the contact lenses transmitted in your order is valid and corresponds to the most recent test carried out by a qualified optician or ophthalmologist and is less than one year old. Optimal use of the contact lenses is ensured if the wearer is familiar with the care and handling of the contact lenses and regularly attends the necessary ophthalmological examinations in order to avoid any damage to their eyes.
16.2 We expressly request that contact lens wearers have eye examinations at least every six months. If the wearer has changed their brand, they should have the fit checked carefully by an ophthalmologist or contact lens specialist. Regarding risks and side effects, please consult an ophthalmologist or contact lens specialist and make sure you read the information contained in the package.
16.3 The respective manufacturer is exclusively responsible for the compatibility of the delivered goods. The goods are shipped in the manufacturer's original, unopened factory packaging. We do not accept liability for incorrect use or improper handling. The stated service life of contact lenses is based on the average period of time for which they should be worn. In order to prevent further deterioration of your eyesight, we suggest that you do not exceed the recommended wearing time. If you develop any eye irritation, please stop wearing your contact lenses immediately and contact an ophthalmologist or eye specialist.
17. Intellectual Property
17.1. All content related to Blickers' trademarks, domains, logos, drawings or documentation, including computer programs, or any element that may be susceptible to protection by intellectual or industrial property legislation, which may be accessed by users, is the property of Blickers and all rights of use of the same are expressly reserved.
17.2. You may use such material only as expressly authorised by us or our licensors.
17.3. Any misuse of the Service or its obligations by the user may result, at Blickers' discretion, in the termination of the user’s account, or suspension of the service until the incident is resolved, if applicable, with the legal consequences of such termination.
17.4. Likewise, the user undertakes not to remove, delete, alter, manipulate or in any way modify:
- Any notes, legends, indications or symbols that either Blickers or the legitimate rights holders incorporate into their intellectual or industrial property (e.g. copyright, ©, ® and ™, etc.).
- Technical protection or identification devices that the Property may contain (e.g. watermarks, fingerprints, etc.).
17.5. You acknowledge that under these Terms, Blickers does not assign or transfer to you any intellectual and/or industrial property rights or any other third party properties. Blickers only authorises the user to access and use the same in accordance with the terms set out in these Terms.
17.6. Users are not authorised to copy, distribute (including by e-mail and internet), transmit, communicate, modify, alter, transform, transfer or, in any other way, carry out activities that involve the commercial use of the intellectual and/or industrial property rights, either partially or completely , without the express consent, granted in writing, of the legitimate owner of the exploitation rights.
17.7. Access to and use of the platform shall always and in all cases be for strictly personal and non-commercial purposes.
17.8. Blickers reserves all industrial and/or intellectual property rights to which it is entitled.
17.9. Blickers does not grant any licence or authorisation of use to the user of its industrial and/or intellectual property rights, other than that expressly detailed in this clause.
17.10. Blickers reserves the right to terminate or modify the licenses granted under these terms at any time and for any reason. Notwithstanding the foregoing, Blickers may take legal action against any use by the user that:
- Does not conform to the Conditions specified herein;
- Infringes on the intellectual property rights or other similar rights of Blickers or any other legitimate third party owner; or infringes any applicable law.
18. Access and Use
18.1. Any use of information and content that may be made on this site, as well as access to it, is the sole responsibility of the person accessing the site.
18.2. The conditions of access to the site are subject to the law and the principles of good faith and lawful use by the respective user and any action taken with the intention of causing damage to Blickers is prohibited.
18.3. The use of this site for illegal or unauthorised purposes is prohibited.
18.4. Any form of exploitation is prohibited, including any duplication , distribution, transfer to third parties, public communication and transformation, by any means or by means of the aforementioned works, creations and distinctive signs without the prior express permission of their respective owners. Violation of this prohibition constitutes an infringement punishable by law.
19. User responsibility
19.1. Users are fully responsible for the proper access and use of the site , subject to the law, whether national or international, as well as to the principles of good faith, morality, custom and public order.
19.2. Users shall not use the services and content of the site for unlawful purposes that are detrimental to the rights and interests of others, or in any way damage, disable, impair or deteriorate the site , its content and services. It is also forbidden to impede the normal use or enjoyment of the site by other users .
19.3. Blickers is not responsible for any use that third parties may make of the information provided through this site. Those who violate such obligations shall be liable for any loss or damage caused. Blickers is not liable for any results or damages arising from such access or misuse.
19.5. Without limiting the foregoing, Blickers reserves the right to refuse at any time and without notice, orders from users who violate these terms..
20.1 In the event of any complaints and/or incidents which can be attributed to Blickers in connection with the provision of the service and/or the products purchased by the user, the user has a complaints procedure which is initiated by the user via the e-mail address firstname.lastname@example.org.Once this communication has been initiated, Blickers will work together with the user to gather the necessary information about the complaint and/or incident.
20.2 Blickers undertakes to contact the user with any complaint within 30 calendar days of notification of the complaint.
21. Linking Policy
21.1. Individuals or entities wishing to create a hyperlink from a page of another internet portal to any of the Blickers pages are subject to the following conditions:
- No part of any of the services or content of the site may be reproduced in whole or in part without the express permission of Blickers;
- Deep-links, IMG or image links or frames to Blickers pages are not permitted without the express permission of Blickers ;
21.2. The existence of any link does not imply the existence of a relationship between Blickers and the owner of the page or portal from which it was made, nor the knowledge and acceptance by Blickers of services and content offered on this page or portal. If any user or third party observes that such links may be contrary to the law, morality or public order, said user must notify this by e-mail to email@example.com.
21.3. Blickers is not responsible for the content or services available to the public on the page or portal from which the hyperlink is made or the information and statements contained therein.
22. Applicable Law
22.1. In the event of any conflict or discrepancy arising in the interpretation and/or application of the General Conditions of Purchase, the competent courts shall be those provided for in the applicable legal regulations on the competent jurisdiction of consumers and users.
22.2 Likewise, the user may amicably resolve any incidents that may arise during the contractual relationship through the platform promoted by the European Commission https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=ES.
Date of publication 12th of March 2021