Frequently Asked Questions
- What are the delivery times?
The delivery times are based on the availability of the item and are shown on the product page. Some glasses are available from our own warehouses and some are ordered from the manufacturer warehouses. Please refer to the product page of each item for specific information, and refer to the terms and conditions for general product delivery times.
- Do you offer faster delivery?
All orders are shipped out as quickly as possible with premium courier services, in order to provide precise delivery times. We do not currently have the option for even faster delivery.
- Are your glasses authentic?
At Blickers we guarantee that all the frames and sunglasses we offer are authentic models, as we solely source them from their authorized manufacturers such as Luxottica, Marcolin, Kering, Safilo, and numerous others.
- Will I receive any accessories?
You will receive your glasses along with all the original accessories they come with, which generally includes a hard or soft case and a cleaning cloth.
- Can I return my glasses?
Yes, you have 30 days to return your order, with the exception of orders containing customised lenses or prescription lenses as they are personalized items in accordance with consumer regulations.You can request the return through your customer account. You can find out more about our return process by clicking here.
- Where do I have to send my return?
Returns from Germany are sent to our shipping partner in Eberswalde, DE, and returns from the UK to a drop-off address in the UK. All other returns are sent to our shipping partner’s address in Spain. You can find out more about our return process by clicking here.
- Will I be refunded the full amount?
When returning an order, you will be refunded the full amount you paid for the order. Please note, we do not refund return shipping costs.
For returns coming from outside the European Union we may be charged customs/taxes if they have not been prepaid. In this case, the custom fees amount will be deducted from the refund.
- What are the available payment methods?
You can choose any one of the following payment options:
- Credit/debit card
- Online bank transfer
Some payment methods may not be available in certain countries. For more information on payment methods please refer to our Terms and Conditions.
- Will I receive an order confirmation?
When you have completed your order, a confirmation email will be sent automatically. This confirmation email contains your order number, access to your customer account and an invoice is attached as a pdf file. If you don’t receive this email, please check your spam/junk folder.
- How do I track my order?
You can track your order on the order status page, which can be found in your customer account or by clicking here. A link to your customer account can be found in your order confirmation email.
- I have made a mistake, what should I do?
If you have made a mistake with your order, for example, if you gave an incorrect phone number or shipping address, you can correct this in your customer account. Or you can get in contact with our Customer Service team by sending an email to the following email address: firstname.lastname@example.org or find our contact info by clicking here
- What are the types of lenses you offer?
We offer single-vision distance glasses and single-vision reading glasses only. Please note that we do not currently offer progressive/varifocal/multifocal/bifocal lenses or lenses that include prism values. If you are unsure as to which type of lenses you need, we recommend getting in touch with your optician first, in order to confirm this with them.
- What qualities do the Blickers glasses have?
All lens orders filled by Blickers are made with lenses made from organic glass, which is the standard for most lenses used today. These lenses are known for their lightweight feel and exceptional durability, making them resistant to breakage. They are sourced from top manufacturers, such as Hoya (Japan) or Essilor (France). Our qualified opticians will choose the most suitable lenses for your lens selection.
- Can I order lenses without prescription values?
Yes, we offer custom lenses with no prescription values, which are great to wear as a fashion accessory. Simply click the “Add prescription lenses'' button, followed by the “Non-prescription lenses” button, to select this option.
- Can I order just a frame?
Yes and you can visit your local opticians to have lenses inserted into the frame. If you order just a frame, without adding any lenses, you will receive the frame with plastic placeholder lenses. Please note, in case you order a frame without adding any lenses, the frame will be shipped with plastic placeholder lenses. It is important to keep in mind that these lenses are meant to be demo lenses, and therefore wearing the frame with them is not advisable.
- What is my pupil distance?
Your pupil distance (PD) is the distance between your pupils, measured in millimetres. Should your prescription not include your PD, we highly recommend having it measured by your optician. In case you are unable to have it measured by an optician, some methods to measure the PD at home can be found online.
Choosing your glasses
- How can I find my ideal glasses?"
Feel free to apply a variety of filters on the explore page here. You will be able to choose between different brands, shapes, colours, etc.
- What if my glasses don’t fit?
If they do not fit, don’t worry, as orders can be returned within thirty days of delivery (with the exception of orders with custom/prescription lenses.)
- Will the glasses need adjusting?
Blickers ships glasses as well-adjusted as possible. In most cases, this is enough for them to fit perfectly once they arrive. However, depending on the shape of your face, nose or ears, further adjustments may be necessary, in order to make your glasses fit comfortably.
Adjustments are a good way to ensure that your glasses sit properly on your face and feel comfortable. This is not only important for comfort, but also for your eyesight. If the glasses do need adjusting, you can visit a local opticians store, so an optician can adjust them for you.
- Does my prescription affect which frame I should choose?
In general, any frame may work for almost any prescription. However, there are some additional recommendations to follow, in case you have a high prescription (over +-4 dioptres) we recommend choosing a thicker plastic or acetate frame.
- If you are allergic to nickel, choose a titanium or acetate frame. These materials won’t give you any trouble.
- For people with photophobia we recommend you choose sunglasses with polarized lenses and with a category 4 solar filter, the darkest option possible.
In any case, if you have any queries or need information regarding our materials, feel free to contact us through our email [email@example.com], and we will be happy to assist you.
Types of Sunglasses lenses
- What are Polarised sunglasses?
Polarised lenses eliminate reflected light from surfaces. For example, at the beach, a normal pair of sunglasses would eliminate the light directly coming from the sun, but not the light reflected from the sea, sand or other surfaces. A pair of polarised sunglasses will eliminate both, and thereby provides a higher definition of contrast, eliminating reflections. This makes them ideal for driving, fishing, sailing and winter sports. You can find our polarised sunglasses here.
- What are Mirrored sunglasses?
Mirrored sunglasses have a reflective optical coating on the outside of the lenses giving them a mirror-like appearance. This effect also makes it hard to see the wearer's eyes. You can find our mirrored sunglasses here.
- What are Gradient sunglasses?
Gradient sunglasses have lenses that vary in transparency from top to bottom. These lenses usually have a tint that is darker at the top and gradually lightens from top to bottom. You can find our gradient sunglasses here.
- What are Photochromic sunglasses?
Photochromic lenses are optical lenses that darken when exposed to light of sufficiently high frequency, most commonly ultraviolet radiation. The lenses return to their clear state in the absence of activating light. Sunglasses with these lenses are perfect for when drying or being outdoors in unpredictable weather. You can find our photochromic sunglasses here.
- Who is Blickers?
Blickers was founded by THE BLICKERS SL in 2013. It is the online store where you can discover a large variety of unique brands, each with their own style. To see more information, check out our about us page.
- What are the advantages when ordering from Blickers?
- We offer a great selection of sunglasses and designer frames, covering all styles, from modern to retro, casual to alternative, that are difficult to find in any other stores and opticians.
- Competitive prices: we review and compare our prices every day to always offer competitive prices
- Return warranty: You can return your order within a period of 30 days (excluding orders containing personalized items such as customized lenses or prescription lenses)
- Personalised attention 365 days a year
- Where is Blickers located?
Our head offices are based in Reus, Spain. All orders are shipped from our nearby warehouse.