Frequently Asked Questions

Yes. We know that choosing glasses is an important decision, which is why you have 14 calendar days from delivery to request a return for eligible products.

The only exception is glasses with custom or prescription lenses. Each pair is manufactured exclusively for you, following your measurements and optical needs, through a specialised process that cannot be reversed or reused. For this reason, they cannot be returned once they have been produced.

For items that can be returned, you can manage the request from your customer area. Upon confirming the return, you will receive an email with all the instructions and the return address.
Please note that the return label is only intended to identify your package upon arrival at our optical laboratory; it is not a prepaid shipping label.

You will need to arrange the shipment with the courier of your choice and cover the shipping cost. We recommend using a tracked service, keeping the proof of shipment and packaging the product carefully, including all official accessories and the return reference.

Our team will personally review your return to help you as soon as possible and ensure a clear, safe, and transparent experience.

Once you request a return through your customer account, you will immediately receive an email with the exact return address and all the steps to follow.

By default, returns are processed at our logistics centre in Spain, where we carry out all optical and quality checks.

If your order was delivered in the United Kingdom, we will provide you with a local return address to make the process quicker and more convenient.

Yes, provided you return your order within 14 days of delivery and it meets the conditions set out in our Terms and Conditions.

Refunds are issued using the same payment method used for the purchase and within a maximum of 14 days. In some cases, we may wait to receive the returned item or proof of shipment before processing the refund, in order to ensure a secure and reliable procedure.

We want the return process to be clear and transparent, so here are the key points to keep in mind:

Personalised products, such as glasses with prescription lenses or custom fittings, cannot be returned once manufactured.

Sealed items must remain in their original, unopened condition to be accepted.

If the return arrives incomplete, damaged due to handling, or the package is empty, we will unfortunately be unable to issue a refund.

For returns sent from outside the European Union, customs duties may apply. If these have not been paid in advance, the amount will be deducted from the refund.

If you refuse delivery or the order cannot be delivered, it will be treated as a withdrawal. We will refund the product price, deducting the applicable return and handling fees (up to €30 within the EU and €58.99 outside the EU).

Each return is carefully inspected by our team to ensure accurate, organised and fully transparent handling. Our goal is to make sure that, even when something doesn’t go as expected, your experience remains as professional and reliable as you deserve.

It’s completely normal for some frames to require a minor adjustment when first received. Every face is different, and in some cases the temples may need a small tweak to ensure the glasses sit perfectly balanced.

This type of adjustment is quick and simple for any local optician, who can realign the temples in just a few minutes.

It’s easy. At Blickers, you can use advanced filters by brand, shape, size, colour and style to quickly find the glasses that suit you best.

We’ve designed our browsing experience to help you discover, in a fast and intuitive way, the frames that complement your features, lifestyle and personal style.

Absolutely! With our Virtual Try-On feature, you can see how the glasses look on you in real time before making a purchase. All you need is your phone or computer camera.

You’ll get a highly realistic preview of how the frames suit you, helping you choose with confidence.

The tool is fast, easy to use and designed to help you decide comfortably from home.

In general, most frames can accommodate most prescriptions.

If you have a higher prescription (especially above ±4 dioptres), we recommend choosing thinner lenses to improve optical performance and achieve a lighter, more aesthetic result.

At Blickers, we help you select the most suitable lens thickness for your prescription and preferred frame, always aiming for comfort and visual harmony.

No worries. If, once you receive them, they’re not what you expected, you can request a return within 14 days of delivery.

As long as the product meets our return conditions, we’ll process the refund using the original payment method.

Please note that glasses with customised or prescription lenses cannot be returned, as they are made specifically for you and cannot be reused.

At Blickers, we send your glasses as well adjusted as possible and ready to wear. However, every face is different, and it’s completely normal to need a small adjustment so they fit perfectly around your face, nose and ears.

A proper adjustment not only improves comfort, but also helps ensure optimal optical performance. If needed, any local optician can adjust them for you in just a few minutes.

If you’re allergic to certain materials, we recommend choosing frames made from acetate or titanium, as both are hypoallergenic and generally very well tolerated.

If you experience photophobia or light sensitivity, sunglasses with polarised lenses or category 4 filters (the darkest option available) are usually the best choice.

If you need help selecting the right option, we’ll be happy to advise you.

Placing your order at Blickers is simple. Just follow these steps:

1. Choose your glasses on the product page and click “Add to basket”.
2. If you’re buying prescription or customised glasses, you’ll be able to enter your prescription and select the most suitable lens type during the purchase process.
3. Review your basket and, if you have a discount code, enter it before continuing.
4. Enter your shipping details and make sure all the information is correct.
5. Select your preferred payment method and confirm your order.

Once your purchase is complete, you’ll receive a confirmation email with your order number and all the details.

You can also check the status of your order at any time from your customer account.

It’s not mandatory, but we highly recommend it to make your experience faster and more convenient.

With an account, you’ll be able to manage all your purchases in one place and enjoy several benefits:

1. View your order history whenever you need it.
2. Check the real-time status of your current orders.
3. Save your favourite glasses so you always have them to hand.
4. Easily update your personal details and saved addresses.

Creating an account is quick and easy, and it helps you keep everything organised for future orders.

Yes. As soon as you complete your purchase, you will receive a confirmation email with your order number and your invoice in PDF format.

You will also be able to check all the details from your customer account whenever you need.

If you cannot find the message in your inbox, we recommend checking your spam or junk folder just in case.

It’s very easy! Just log in to your customer account and you’ll be able to check the updated status of your order at any time.

From your account area you’ll see the progress of the shipment and all the details of your purchase quickly and clearly.

Yes. You can cancel your order free of charge within 2 hours after confirmation, as long as the order has not entered the preparation stage.

If more than 2 hours have passed and the order has not yet been shipped, the cancellation can still be requested with a €6 management fee.

For orders with prescription or customised lenses, once the lens manufacturing process has started, their cost is non-refundable, as they are made to measure.

If you need help, you can contact us through the Blickers AI Support section in your account.

Yes. All orders, including customised ones, can be cancelled free of charge within 2 hours after the order confirmation.

If more than 2 hours have passed and the order has not yet been shipped, the cancellation can be requested under the following conditions:

1. Frame: the amount of the frame will be refunded, deducting €6 in management fees.
2. Customised lenses: these are non-refundable, as they are manufactured to measure according to the customer’s prescription.

Once the lens manufacturing process has started, it is no longer possible to cancel or return the order for prescription glasses.

At Blickers we do not sell lenses separately, but complete glasses with customised lenses. Therefore, it is not possible to cancel or return prescription glasses orders once lens production has begun.

Don’t worry! If you notice an error in your prescription or in the parameters of your glasses, you can request a correction or cancellation of the order within 2 hours after the confirmation, as long as the order has not yet entered the preparation stage.

If the manufacturing process has already started, a €6 fee may apply to cover non-recoverable costs.

If you have any questions, you can contact us through the Blickers AI Support section in your account.

Don’t worry. As long as your order has not been shipped yet, you can update the address directly from your customer account.

If you need help or would like us to review it with you, you can contact us through the Blickers AI Support section in your account.

You will receive your glasses together with the original accessories included by the manufacturer for that specific model.

This usually includes a hard case, a soft pouch and a cleaning cloth. In many cases, an outer box, authenticity card, manuals or spare nose pads may also be included.

The exact contents depend on the manufacturer, but the product will always arrive protected and in its original packaging to ensure it reaches you in perfect condition.

You can choose any one of the following payment options:

• Credit/debit card
• PayPal
• GooglePay
• ApplePay
• Online bank transfer

Some payment methods may not be available in certain countries. For more information on payment methods please refer to our Terms and Conditions.

At Blickers you can pay comfortably and completely securely. We accept the main payment methods so you can choose the one that suits you best:

Credit or debit card (Visa, Mastercard, American Express…)

1. PayPal
2. Google Pay
3. Apple Pay
4. Klarna
5. Scalapay

The availability of Klarna and Scalapay depends on the country from which you place your order. If they are available in your region, the option will appear at checkout.

Yes. The security of your purchases is essential to us.
All payments are processed through leading financial platforms, using encrypted SSL connections to protect your data at all times.

In addition, we apply extra anti-fraud controls to ensure that your order is delivered securely and only to the buyer.

You can place your order with complete peace of mind.

Delivery time depends on the availability of the item, which is clearly indicated on the product page.
On each product page you will see the current stock status — for example, “Available” or “In stock, ready to ship” — so you know whether your item can be dispatched immediately or if it must first arrive from the manufacturer.

Many glasses are shipped directly from our optical laboratory, while others are first received from the manufacturer before being dispatched.

During the checkout process you will also see the estimated delivery date for your address, before confirming your order.

Once you have placed your order, you can check its status at any time from your customer account.

Simply log into your personal area to see the progress of your order and all the shipping details in a clear and updated way.

We always ship your order as quickly as possible. At checkout, you will see all the available shipping options for your address, including faster delivery alternatives when the product and destination country allow it.

In some cases, additional express delivery options may not be available. If this happens, it will be clearly indicated during the checkout process.

At the moment, it is not possible to select a specific delivery time slot. Delivery times depend on the courier service assigned and the delivery area.

Once your order leaves our warehouse, you will receive an email with a tracking link so you can follow the shipment at any time and see the estimated delivery time provided by the courier.

Shipping costs depend on the destination country and may vary depending on the active promotion.

You will always see the final shipping cost clearly indicated both on the product page and during the checkout process, before confirming your order.

In some countries, such as Switzerland, import taxes and customs duties may apply, which must be paid by the customer. These costs are not included in the product price or shipping fees.

To complete the delivery, these charges must be paid.
If they are not paid, the courier cannot return the package to our warehouse. The shipment will then be considered abandoned at customs, and after the period established by the carrier (approximately 30 days), it will be destroyed.

In these cases, no refund can be issued.

These charges are not applied or collected by Blickers. They are handled entirely by the customs authorities of your country, in accordance with local import regulations.

In some cases, customs authorities may request additional documentation to release the shipment.
If you need guidance during the process, we will be happy to help you from your customer account.

Yes, of course. You can order your eyeglasses without prescription, perfect as a fashion accessory or simply to complete your style.

Even without prescription, you can still add different types of lenses designed for everyday use: blue light filter lenses for screens, premium clear lenses, or photochromic lenses that darken in sunlight.

Just click on “Add prescription lenses” and select the option “Non-prescription lenses” to customize them as you prefer.

We offer single-vision distance glasses and single-vision reading glasses only. Please note that we do not currently offer progressive/varifocal/multifocal/bifocal lenses or lenses that include prism values. If you are unsure as to which type of lenses you need, we recommend getting in touch with your optician first, in order to confirm this with them.

Yes, of course. You can order the frame only and then visit your optician to have the lenses fitted according to your needs.

Please note that if you purchase a frame without custom lenses, you will receive it with demonstration lenses (also known as demo lenses). These lenses are not intended for everyday use; they are only included to show the shape and design of the frame.

All lens orders filled by Blickers are made with lenses made from organic glass, which is the standard for most lenses used today. These lenses are known for their lightweight feel and exceptional durability, making them resistant to breakage. They are sourced from top manufacturers, such as Hoya (Japan) or Essilor (France). Our qualified opticians will choose the most suitable lenses for your lens selection.

To complete your order for prescription glasses, you simply need to enter the same values that appear on your prescription. On each field of the website you will find an information icon explaining where to locate each value on your prescription.

The fields we will ask you for are:

• Sphere (SPH)
You will find the sphere value on your prescription. It is usually abbreviated as SPH.

• Cylinder (CYL)
You will find the cylinder value on your prescription. It is usually abbreviated as CYL.
If no value appears on your prescription, simply leave this field empty.

• Axis (AXIS)
You will find the axis value on your prescription. It is usually abbreviated as AX.
This value is only required when there is a cylinder value.

• Addition (ADD)
You will find the addition value on your prescription. It is usually abbreviated as ADD.

• Pupillary Distance (PD)
This is the distance between your pupils. On your prescription it may appear as a single value or split by eye.

Once the data has been entered, our system will guide you step by step to confirm your prescription before completing your purchase.

Pupillary distance (PD) is the measurement in millimetres that indicates the distance between your pupils. It is essential for correctly centring prescription lenses.

Ideally, your optician should measure it for you. However, if that’s not possible, you can also find simple methods online to measure it yourself at home.

Blickers was born from the pride of an optical craft that has been passed down from generation to generation. In 2013, the sixth generation of a family with more than a century of history and over 20 optical stores in Catalonia transformed that legacy into a digital project with a clear mission: to bring the world’s best eyewear to people wherever they are.

Today, from our operations centre in Reus, a team of more than 20 professionals works every day with the same commitment: fashion, optical precision, outstanding service and a simple, secure shopping experience.

We are Blickers: the online optician that combines tradition and technology to make seeing — and being seen — easier than ever.

We’re glad you asked. At Blickers, we don’t just sell glasses — we combine six generations of optical expertise with a modern digital experience.

This means you get the best of both worlds: top eyewear brands and products, high-quality optical lenses and expert guidance, all through a simple and secure online experience.

Unlike many online opticians, we also have our own optical laboratory equipped with the latest technology, which allows us to control every step of the process — from lens cutting to assembly — ensuring maximum quality and precision for your glasses.

Absolutely. Your safety and satisfaction are our top priorities. We combine the rigor of our optical expertise with the efficiency of a digital experience.

We carefully supervise every step of the process, from the moment you choose your frame until the lenses are precisely mounted in our optical laboratory and delivered to your home.

In addition, we only work with the best brands and lens manufacturers in the world. With Blickers, you are in expert hands.

At Blickers, you can customize the lenses of your glasses —prescription or non-prescription— step by step directly on the product page. The process is intuitive and allows you to choose exactly what you need:

1. Lens type
Select the type that best suits your needs:

Sun lenses (standard or polarized): ideal for protecting your eyes outdoors.

Photochromic lenses: automatically darken in sunlight and become clear indoors.

Transitions® GEN S™ lenses: the latest generation of photochromic lenses, faster and available in exclusive colours.

Clear lenses: lightweight, sharp and with anti-reflective coating.

Blue light filter lenses: help reduce eye strain when using screens.

All options include 100% UV protection.

2. Lens colour
You can choose between different shades (grey, brown, green…) or, if you select Transitions®, exclusive colours such as amethyst, amber or sapphire.

3. Lens thickness
Choose between several options depending on your prescription and the level of lightness you want:

Standard

Thin (1.6)

Extra thin (1.67)

4. Your full prescription
If you need vision correction, simply enter the same values shown in your prescription:

Sphere

Cylinder

Axis

Addition (for progressive lenses)

Pupillary distance

Each field includes a small explanation to guide you while entering the information.

Our optical laboratory will mount the lenses with precision to ensure comfort and a perfect result.

To customize your glasses, you only need your updated prescription.
With it, you can easily complete each step of the configurator:

Choose the lens type (clear, blue light filter, photochromic, Transitions®, sun or polarized).

Select the lens thickness.

Enter your full prescription, following the values indicated in your prescription.

Confirm the lens colour, when this option is available.

Each step includes explanations and visual guides on the website to help you customize your glasses quickly and safely.

Glasses with custom or prescription lenses are made specifically for you, according to your measurements and prescription.
For this reason, once manufacturing has started they cannot be returned, as they cannot be reused or resold.

If you need help choosing your lenses or reviewing your prescription before confirming your order, we will be happy to assist you so you can buy with complete peace of mind.

The exact timeframe is shown on each product page and before completing your purchase.
Many prescription glasses are assembled directly in our optical laboratory, while others are prepared once we receive the frame from the manufacturer.

The estimated delivery date for your address is always clearly displayed before you confirm your order.

Polarised lenses eliminate reflected light from surfaces. For example, at the beach, a normal pair of sunglasses would eliminate the light directly coming from the sun, but not the light reflected from the sea, sand or other surfaces. A pair of polarised sunglasses will eliminate both, and thereby provides a higher definition of contrast, eliminating reflections. This makes them ideal for driving, fishing, sailing and winter sports. You can find our polarised sunglasses here.

Mirrored sunglasses have a reflective optical coating on the outside of the lenses giving them a mirror-like appearance. This effect also makes it hard to see the wearer's eyes. You can find our mirrored sunglasses here.

Gradient sunglasses have lenses that vary in transparency from top to bottom. These lenses usually have a tint that is darker at the top and gradually lightens from top to bottom. You can find our gradient sunglasses here.

Photochromic lenses are optical lenses that darken when exposed to light of sufficiently high frequency, most commonly ultraviolet radiation. The lenses return to their clear state in the absence of activating light. Sunglasses with these lenses are perfect for when drying or being outdoors in unpredictable weather. You can find our photochromic sunglasses here.

The delivery times are based on the availability of the item and are shown on the product page. Some glasses are available from our own warehouses and some are ordered from the manufacturer warehouses. Please refer to the product page of each item for specific information, and refer to the terms and conditions for general product delivery times.

As soon as your order is ready, it will be shipped out with the shipping service selected during checkout. Depending on your location, faster delivery options may be available. Please refer to the shipping options displayed in the checkout menu, and their respective delivery times.

At Blickers we guarantee that all the frames and sunglasses we offer are authentic models, as we solely source them from their authorized manufacturers such as Luxottica, Marcolin, Kering, Safilo, and numerous others.

You will receive your glasses along with all the original accessories they come with, which generally includes a hard or soft case and a cleaning cloth.