Frequently Asked Questions

Yes. We know that choosing glasses is an important decision, which is why you have 14 calendar days from delivery to request a return for eligible products.

The only exception is glasses with custom or prescription lenses. Each pair is manufactured exclusively for you, following your measurements and optical needs, through a specialised process that cannot be reversed or reused. For this reason, they cannot be returned once they have been produced.

For items that can be returned, you can manage the request from your customer area. Upon confirming the return, you will receive an email with all the instructions and the return address.
Please note that the return label is only intended to identify your package upon arrival at our optical laboratory; it is not a prepaid shipping label.

You will need to arrange the shipment with the courier of your choice and cover the shipping cost. We recommend using a tracked service, keeping the proof of shipment and packaging the product carefully, including all official accessories and the return reference.

Our team will personally review your return to help you as soon as possible and ensure a clear, safe, and transparent experience.

Once you request a return through your customer account, you will immediately receive an email with the exact return address and all the steps to follow.

By default, returns are processed at our logistics centre in Spain, where we carry out all optical and quality checks.

If your order was delivered in the United Kingdom, we will provide you with a local return address to make the process quicker and more convenient.

Yes, provided you return your order within 14 days of delivery and it meets the conditions set out in our Terms and Conditions.

Refunds are issued using the same payment method used for the purchase and within a maximum of 14 days. In some cases, we may wait to receive the returned item or proof of shipment before processing the refund, in order to ensure a secure and reliable procedure.

We want the return process to be clear and transparent, so here are the key points to keep in mind:

Personalised products, such as glasses with prescription lenses or custom fittings, cannot be returned once manufactured.

Sealed items must remain in their original, unopened condition to be accepted.

If the return arrives incomplete, damaged due to handling, or the package is empty, we will unfortunately be unable to issue a refund.

For returns sent from outside the European Union, customs duties may apply. If these have not been paid in advance, the amount will be deducted from the refund.

If you refuse delivery or the order cannot be delivered, it will be treated as a withdrawal. We will refund the product price, deducting the applicable return and handling fees (up to €30 within the EU and €58.99 outside the EU).

Each return is carefully inspected by our team to ensure accurate, organised and fully transparent handling. Our goal is to make sure that, even when something doesn’t go as expected, your experience remains as professional and reliable as you deserve.

It’s completely normal for some frames to require a minor adjustment when first received. Every face is different, and in some cases the temples may need a small tweak to ensure the glasses sit perfectly balanced.

This type of adjustment is quick and simple for any local optician, who can realign the temples in just a few minutes.

It’s easy. At Blickers, you can use advanced filters by brand, shape, size, colour and style to quickly find the glasses that suit you best.

We’ve designed our browsing experience to help you discover, in a fast and intuitive way, the frames that complement your features, lifestyle and personal style.

Absolutely! With our Virtual Try-On feature, you can see how the glasses look on you in real time before making a purchase. All you need is your phone or computer camera.

You’ll get a highly realistic preview of how the frames suit you, helping you choose with confidence.

The tool is fast, easy to use and designed to help you decide comfortably from home.

No worries. If, once you receive them, they’re not what you expected, you can request a return within 14 days of delivery.

As long as the product meets our return conditions, we’ll process the refund using the original payment method.

Please note that glasses with customised or prescription lenses cannot be returned, as they are made specifically for you and cannot be reused.

At Blickers, we send your glasses as well adjusted as possible and ready to wear. However, every face is different, and it’s completely normal to need a small adjustment so they fit perfectly around your face, nose and ears.

A proper adjustment not only improves comfort, but also helps ensure optimal optical performance. If needed, any local optician can adjust them for you in just a few minutes.

In general, most frames can accommodate most prescriptions.

If you have a higher prescription (especially above ±4 dioptres), we recommend choosing thinner lenses to improve optical performance and achieve a lighter, more aesthetic result.

At Blickers, we help you select the most suitable lens thickness for your prescription and preferred frame, always aiming for comfort and visual harmony.

If you’re allergic to certain materials, we recommend choosing frames made from acetate or titanium, as both are hypoallergenic and generally very well tolerated.

If you experience photophobia or light sensitivity, sunglasses with polarised lenses or category 4 filters (the darkest option available) are usually the best choice.

If you need help selecting the right option, we’ll be happy to advise you.

Placing your order at Blickers is simple. Just follow these steps:

1. Choose your glasses on the product page and click “Add to basket”.
2. If you’re buying prescription or customised glasses, you’ll be able to enter your prescription and select the most suitable lens type during the purchase process.
3. Review your basket and, if you have a discount code, enter it before continuing.
4. Enter your shipping details and make sure all the information is correct.
5. Select your preferred payment method and confirm your order.

Once your purchase is complete, you’ll receive a confirmation email with your order number and all the details.

You can also check the status of your order at any time from your customer account.

It’s not mandatory, but we highly recommend it to make your experience faster and more convenient.

With an account, you’ll be able to manage all your purchases in one place and enjoy several benefits:

1. View your order history whenever you need it.
2. Check the real-time status of your current orders.
3. Save your favourite glasses so you always have them to hand.
4. Easily update your personal details and saved addresses.

Creating an account is quick and easy, and it helps you keep everything organised for future orders.

Yes. As soon as you complete your purchase, you’ll receive a confirmation email with your order number and your invoice in PDF format.

You’ll also be able to check all the details from your customer account whenever you need.

If you don’t see the message in your inbox, we recommend checking your spam or junk folder.

You can choose any one of the following payment options:

• Credit/debit card
• PayPal
• GooglePay
• ApplePay
• Online bank transfer

Some payment methods may not be available in certain countries. For more information on payment methods please refer to our Terms and Conditions.

When you have completed your order, a confirmation email will be sent automatically. This confirmation email contains your order number, access to your customer account and an invoice is attached as a pdf file. If you don’t receive this email, please check your spam/junk folder.

You can track your order on the order status page, which can be found in your customer account or by clicking here. A link to your customer account can be found in your order confirmation email.

If you have made a mistake with your order, for example, if you gave an incorrect phone number or shipping address, you can correct this in your customer account. Or you can get in contact with our Customer Service team by sending an email to the following email address: contact@blickers.com or find our contact info by clicking here

The delivery times are based on the availability of the item and are shown on the product page. Some glasses are available from our own warehouses and some are ordered from the manufacturer warehouses. Please refer to the product page of each item for specific information, and refer to the terms and conditions for general product delivery times.

As soon as your order is ready, it will be shipped out with the shipping service selected during checkout. Depending on your location, faster delivery options may be available. Please refer to the shipping options displayed in the checkout menu, and their respective delivery times.

At Blickers we guarantee that all the frames and sunglasses we offer are authentic models, as we solely source them from their authorized manufacturers such as Luxottica, Marcolin, Kering, Safilo, and numerous others.

You will receive your glasses along with all the original accessories they come with, which generally includes a hard or soft case and a cleaning cloth.

We offer single-vision distance glasses and single-vision reading glasses only. Please note that we do not currently offer progressive/varifocal/multifocal/bifocal lenses or lenses that include prism values. If you are unsure as to which type of lenses you need, we recommend getting in touch with your optician first, in order to confirm this with them.

All lens orders filled by Blickers are made with lenses made from organic glass, which is the standard for most lenses used today. These lenses are known for their lightweight feel and exceptional durability, making them resistant to breakage. They are sourced from top manufacturers, such as Hoya (Japan) or Essilor (France). Our qualified opticians will choose the most suitable lenses for your lens selection.

Yes, we offer custom lenses with no prescription values, which are great to wear as a fashion accessory. You will see the option 'Non-prescription lenses' on the product page of any eligible item.

Yes and you can visit your local opticians to have lenses inserted into the frame. If you order just a frame, without adding any lenses, you will receive the frame with plastic placeholder lenses. Please note, in case you order a frame without adding any lenses, the frame will be shipped with plastic placeholder lenses. It is important to keep in mind that these lenses are meant to be demo lenses, and therefore wearing the frame with them is not advisable.

Your pupil distance (PD) is the distance between your pupils, measured in millimetres. Should your prescription not include your PD, we highly recommend having it measured by your optician. In case you are unable to have it measured by an optician, some methods to measure the PD at home can be found online.

Polarised lenses eliminate reflected light from surfaces. For example, at the beach, a normal pair of sunglasses would eliminate the light directly coming from the sun, but not the light reflected from the sea, sand or other surfaces. A pair of polarised sunglasses will eliminate both, and thereby provides a higher definition of contrast, eliminating reflections. This makes them ideal for driving, fishing, sailing and winter sports. You can find our polarised sunglasses here.

Mirrored sunglasses have a reflective optical coating on the outside of the lenses giving them a mirror-like appearance. This effect also makes it hard to see the wearer's eyes. You can find our mirrored sunglasses here.

Gradient sunglasses have lenses that vary in transparency from top to bottom. These lenses usually have a tint that is darker at the top and gradually lightens from top to bottom. You can find our gradient sunglasses here.

Photochromic lenses are optical lenses that darken when exposed to light of sufficiently high frequency, most commonly ultraviolet radiation. The lenses return to their clear state in the absence of activating light. Sunglasses with these lenses are perfect for when drying or being outdoors in unpredictable weather. You can find our photochromic sunglasses here.

Blickers was founded by THE BLICKERS SL in 2013. It is the online store where you can discover a large variety of unique brands, each with their own style. To see more information, check out our about us page.

• We offer a great selection of sunglasses and designer frames, covering all styles, from modern to retro, casual to alternative, that are difficult to find in any other stores and opticians.
• Competitive prices: we review and compare our prices every day to always offer competitive prices
• Return warranty: You can return your order within a period of 14 days (excluding orders containing personalized items such as customized lenses or prescription lenses)
• Personalised attention 365 days a year

Our head offices are based in Reus, Spain. All orders are shipped from our nearby warehouse.